Please ensure that you understand our quote and agree with the products before you pay. We do not offer a refund on any item that you have purchased, but if the item is returned to us in the same condition, we will credit your Dignity4you account and you can use the credit towards the purchase of another item. To be eligible for a replacement or a credit, your item must be unused and in the same condition that you received it in. It must also still be in its original packaging.
We have a 30 day return policy. If 30 days have gone by since your purchase, we unfortunately cannot offer you a replacement or a credit.
PLEASE NOTE: NO CREDIT OR RETURN IS AVAILABLE ON ANY DISCOUNTED SALE ITEM.
Credit or replacement (where applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit or replacement.
If you are approved a credit will immediately be applied to your account.
Exchanges (if applicable)
We only replace items if they are defective or damaged due to a manufacturing error. If you need to exchange it for the same item, send us an email at admin@dignity4you.com.
Shipping
To return your product, you should courier your product to: Postnet Jeffreysbay, Receiver: Dignity4you, Contact no: 0823580688.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach us, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.