There’s a good chance you’re leaving money on the table
If you’re buying Dignity4You incontinence products out of pocket and submitting nothing to your medical aid, you may be leaving a legitimate reimbursement unclaimed.
All Dignity4You products have medical aid approved NAPPI codes. NAPPI codes are how South African medical aid schemes identify, categorise, and reimburse approved healthcare products. If your scheme covers incontinence products — and many do — your Dignity4You purchase qualifies for a claim.
This guide explains exactly what a NAPPI code is, which Dignity4You products qualify, and the simple process for submitting a claim.
What is a NAPPI code?
NAPPI stands for National Pharmaceutical Product Interface. It’s a standardised product identifier used across the South African healthcare system — by medical aids, pharmacies, hospitals, and dispensing doctors — to track and reimburse approved health products.
If a product has a NAPPI code, it means it has been formally recognised as a legitimate health product within the South African system. This is significant: not all incontinence products carry NAPPI codes, and the fact that Dignity4You’s entire product range does is a reflection of their quality standard and compliance.
Which Dignity4You products have NAPPI codes?
All Dignity4You products carry NAPPI codes, and these codes appear on every invoice when you purchase. This includes:
- Ladies Washable Incontinence Panty
- Men’s Washable Incontinence Brief
- Washable Adult Flannelette Nappy
- Adult Pull-On Waterproof Pants
- Adult Press Stud Waterproof Pants
- Cotton Booster Pads (medium and large)
When you receive your invoice after purchasing, the NAPPI code for each product is listed. This is what you’ll submit to your medical aid.
How to submit a claim to your medical aid
The process is simpler than most people expect:
- Step 1: Place your Dignity4You order at dignity4you.com. Your invoice will include NAPPI codes for every product.
- Step 2: Check your medical aid benefit schedule. Look under ‘aids and appliances’, ‘chronic illness benefit’, or ‘medical consumables’. Incontinence products are typically listed under one of these categories.
- Step 3: Submit your claim online or via your medical aid’s app, attaching the Dignity4You invoice as proof of purchase. The NAPPI code is what links your purchase to the approved product category.
- Step 4: If you’re unsure about coverage, phone your medical aid directly and ask: ‘Do my benefits cover incontinence aids with NAPPI codes?’ They’re obligated to tell you.
A note on prescriptions
Some medical aid schemes require a doctor’s prescription before they’ll process a claim for incontinence products. If your scheme requires this, ask your GP for a prescription at your next visit. For ongoing incontinence management, a prescription is a routine request that most doctors are familiar with.
What if my medical aid doesn’t cover incontinence products?
Even without medical aid reimbursement, Dignity4You products represent significant long-term savings over disposable alternatives. A single washable product used 200 times costs a fraction of what 200 disposable products would cost — often 3 to 6 times less over the product’s lifetime.
But it’s always worth checking your benefits. Many people are surprised to find their scheme does cover them, and they simply never knew to ask.
Frequently asked questions
Q: Does every South African medical aid scheme cover incontinence products?
A: Coverage varies by scheme and plan. The best approach is to phone your medical aid directly and ask about ‘incontinence aids’ or ‘aids and appliances’. Have your NAPPI code from your Dignity4You invoice on hand — it makes the process faster.
Q: What if I bought products and forgot to keep the invoice?
A: Contact Dignity4You at admin@dignity4you.com and request a copy of your invoice. NAPPI codes appear on all invoices and can be reissued if needed.
Q: Can I claim for incontinence products on behalf of a family member?
A: Yes. If the patient is a dependant on your medical aid scheme, you can submit a claim on their behalf. The invoice should reflect the products purchased, and your scheme will assess the claim under the dependant’s benefit schedule.